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• Actively develop Service Sales opportunities in collaboration with customers, including creating and tracking service, spare parts, and retrofit offers.
• Build and maintain long-term customer relationships through regular follow-ups to ensure customer satisfaction.
• Ensure excellent customer service post-purchase, including technical support, problem-solving, and advice.
• Collect, analyze and periodically present customer feedback internally to improve products and services. Collaborate with the service team in BGU and Germany to implement improvements.
• Support the preparation of forecasts in a specific area.
• Prepare informational and promotional materials in collaboration with the marketing team.
• Plan, document, and conduct business trips to customers and trade shows. Travel would be estimated to be at least 40% of working time.
• Serve as ambassador for BGU while interacting with customers

• Engineering degree or equivalent combination of education/experience/training. Additional qualifications in Business Administration or Customer Service Management are advantageous.
• At least three years of experience in a technical sales or service role, preferably with a strong focus on After Sales and customer service.
• In-depth understanding of products and services, including installation, maintenance, and support.
• Excellent customer care abilities, including experience in handling support inquiries and resolving customer issues.
• Excellent verbal and written communication skills to convey technical information clearly and effectively.
• Strong ability to efficiently manage service requests and address customer concerns promptly.
• Fluent in English; additional languages are a plus.
• Engineering degree or equivalent combination of education/experience/training
• Ability to work cross-culturally
• Previous hands-on experience in troubleshooting industrial equipment a plus

• Modern office building and equipment
• Versatile development opportunities
• Exciting and fast-paced company