Job Title:
Global Service Business Manager
Job Location (Short):
Rüti, Switzerland
Working Hours:
Full-time
Type of Employment:
Permanent
PackSys Global is a global leader in technology for producing innovative packaging solutions for tubes, cans, cartridges, and containers. We manufacture unique machines that set the highest standards worldwide. Our packaging machines are used across various industries. Our employees benefit from an international and supportive environment, enabling continuous development, long-term career opportunities, and significant individual freedom.
Job Description
Job Description Header:
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In this role, you lead the strategic and operational development of the global spare parts, retrofit, and service business and manage an international team of approximately 10 to 15 employees
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By continuously analyzing customer needs, market potential, and technology trends, you develop profitable service and lifecycle solutions
- You take ownership of business models, service offerings, and pricing strategies for spare parts, upgrades, retrofits, and digital solutions
- In close collaboration with Sales, Product Management, and regional organizations, you further expand the international service business and unlock new growth opportunities
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Your diverse area of responsibility is rounded off by defining relevant KPIs, establishing meaningful business performance reporting, and tracking project progress.
Job Description:
- You have completed a technical education complemented by further studies in business administration (HF/FH/University) and bring several years of leadership and management experience within an international service and/or sales organization in the machinery industry
- Extensive expertise in spare parts, service, or retrofit business, combined with experience in developing business models and go-to-market strategies, enables you to identify and realize growth opportunities
- As an entrepreneurial professional, you stand out through your strong customer focus, excellent negotiation skills, and passion for driving change and digital transformation
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Experience in developing and implementing digital service solutions, together with advanced SAP knowledge, positions you as a key driver of service excellence and digital transformation
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In addition, you communicate fluently in German and English and are willing to undertake international travel of approximately 10%
Job Description Footer:
- A key leadership role with direct influence on the further development of a global service business
- Significant freedom to shape new offerings, business models and digital service solutions
- International collaboration within a technologically advanced and innovation-driven environment
- Short decision-making processes, a collaborative company culture and a high level of personal responsibility